HB1820

House Bill 1820 establishes state regulations for automatic renewal and continuous service contracts offered to consumers. It requires businesses to provide clear and conspicuous disclosure of offer terms, including pricing, cancellation policies, and renewal frequency, before obtaining consumer consent. Businesses must secure express consent from the consumer and provide an acknowledgment that includes instructions on how to cancel the service. The bill mandates that businesses provide specific, accessible methods for cancellation, including both online and offline options. For online transactions, businesses must allow cancellation through an easy-to-use online mechanism without unnecessary obstruction. The legislation also requires businesses to send reminder notices to consumers before the expiration of certain free trials or promotional periods, as well as before the renewal of long-term contracts. It prohibits deceptive practices that would interfere with a consumer's ability to cancel, while allowing businesses to offer retention incentives provided they do not hinder the cancellation process.